FAQs
1. Customers who make a wrong deposit many times should be locked in the deposit, how to open and recharge?
Answer
Customers can use the Customer Selfcare service to open the deposit right by themselves: compose the message QUYENNAPTHE_The serial card loaded to 901. The service is provided for free.2. I use Ipad (Fast Connect sim), so I can't press USSD * 100 * code # or call 900 to recharge / pay. So is there any way to recharge / pay without having to go to a store or agency?
Answer
• Customers need to have a card code and access My MobiFone application via GPRS / Wifi, if customers use Nano sim, access the recharge function on the sim menu.
• Customers have bank accounts linked in Smartlink system, access https://www.mobifone.vn to deposit / pay online (list of banking systems with Smartlink system access at the website).
3. What is the Topup deposit form?
Answer
Topup: is a form of customers using their bank account to buy recharge value. After conducting the transaction:• The bank account of the customer will deduct the transaction amount.
• The account number of the customer's phone number is immediately added to the account.
• In order to use these deposit methods, customers need to contact their bank to register. Depends on the banking method of KH. Customers can charge via ATM, internet banking, mobile banking, sms banking (syntax and switchboard provided by the bank) or through websites of electronic partners providing card codes with links to banks such as VTC , Banknet, ...
4. What is the lowest and highest amount for the current prepayment value of MobiFone?
Answer
Physical scratch cards and card codes are in par value from VND 10,000 to VND 500,000. Recharge via MobiEZ has a face value of 5,000 VND to 500,000 VND.5. I heard that MobiFone has the service of buying card codes, recharging and can purchase and pay electricity and water bills like other electronic websites right?
Answer
Currently, these features are not provided by MobiFone and will be deployed in the near future to provide additional utilities for customers.6. Do you have to pay any fees to transfer postpaid owners?
Answer
Customers have to pay 50,000 VND if they change sim, if they do not replace the sim, they pay 25,000 VND7. Can customers pay for postpaid subscribers with scratch cards?
Answer
ok8. Will the customer receive a notice of the daily charge?
Answer
Within 12 days from the end of the charge cycle.9. Time limit for blocking 2-way information for postpaid subscribers?
Answer
30 days from the day the subscriber is blocked one way10. How many forms of charge notice issuance? What are the specifics?
Answer
There are 3 forms: by post, email and live streaming11. What is the form of automatic collection / automatic collection?
Answer
The bank automatically extracts accounts of Customer and automatic debit via MobiFone system (Cycle 1: Day 7; Cycle 11: Day 17; Cycle 21: Day 27) without MobiFone having to send love documents bridge.12. How much does a Fastpay account have a maximum transfer limit per day?
Answer
1,000,000 VND / day (including 15% service charge)13. In cases where the payment has a VAT invoice, the invoice will be sent to the billing address within how many business days?
Answer
10 working days14. Is payment via Fastpay eligible for VAT invoice?
Answer
Can not15. If customers pay via MobiFone Portal, what is the payment rate?
Answer
At least 50,000 VND and maximum 10,000,000 VND16. How to deduct money / output on main accounts and promotional accounts?
Answer
Currently MobiFone is implementing the method of deducting account in the following order: 1. Subtract on promotional output accounts; 2. Except on periodic promotional output accounts; 3. Except on the account of the package output (purchased by the customer); 4. Subtract on promotional money accounts; 5. Subtract on main account. Note: For services with separate charging regulations, the service regulations will apply.
